Mallguide Facebook Mallguide Twitter

Covid-19 Updates
26 June 2020
start date

31 December 2022

Clearwater Mall

The information below is updated regularly and is subject to change. For the latest government updates around COVID-19 visit the <a href="" target="_blank">SA Coronavirus Portal</a>.<br /><br /><strong>Trading under level 1 restrictions<br /></strong><br />We are open Mon &ndash; Thurs: 9am &ndash; 7pm | Fri: 9am &ndash; 9pm | Sat &amp; PH: 9am &ndash; 7pm | Sun: 9am - 5pm. <br />&nbsp;<br />Wearing a face mask covering your nose and mouth is mandatory, shop responsibly by practising protective hygiene and physical distancing of 1.5 metres.<br />&nbsp;<br />&bull;&nbsp;&nbsp; &nbsp;Nu Metro is open Fri &ndash; Sun: 10am &ndash; 8pm and will be trading 1 &ndash; 10 Oct for the duration of the school holidays.<br />&bull;&nbsp;&nbsp; &nbsp;Liquor stores are permitted to trade Monday - Saturday, 9am - 8pm and Sunday, 11am - 6pm.<br />&bull;&nbsp;&nbsp; &nbsp;Restaurants are open for sit down services. <br />&bull;&nbsp;&nbsp; &nbsp;Food Court seating area is open<br />&bull;&nbsp;&nbsp; &nbsp;All other retail remains open.<br /><br /><strong>Centre access &amp; information:</strong><br />&nbsp;<br /><strong>Covered parking:</strong><br />0 &ndash; 6 hours: R10.00<br />6 &ndash; 24 hours: R50.00<br />&nbsp;<br /><strong>Open parking:</strong> <br />0 &ndash; 2 hours: Free<br />2 &ndash; 6 hours: R10.00<br />6 &ndash; 24 hours: R50.00<br />&nbsp;<br />1 Hour free: Shop &amp; validate ticket at Pick n Pay<br />&nbsp;<br />Open entrances: All entrances are open with full access from Hendrik Potgieter &amp; Christian de Wet Road<br />Lifts and bathrooms: All lifts and bathrooms are operational.<br />Information Desks: Guest Relations Desk located at entrance 2 is operational. Staff will remain seated behind a perspex shield and wear personal protective equipment. Gift Card sales are permitted. For general enquiries please contact them on (011) 288 5260.<br />Tap n Go payment: Card Facilities, including a &ldquo;Tap&rdquo; function is available at all our pay stations for parking payments<br />&nbsp;<br /><strong>Safety measures</strong><br />&nbsp;<br />All shoppers are required to follow the health and safety protocols stipulated by the Government and National Department of Health. Please comply with these rules, including:<br />&nbsp;<br />- Wearing a cloth mask upon entry and in the mall at all times<br />- Practicing physical distancing of 2 metres.<br />- Practicing protective hygiene, including washing hands and using sanitisers.<br />- One member per household permitted to shop at a time.<br />- A limited number of customers will be allowed in stores, queues, lifts and on escalators.&nbsp; Please comply with these rules as directed.<br />&nbsp;<br />Prior to and during your visit to the Centre, we recommend that you take the following additional precautionary measures:<br />&nbsp;<br />- Prior to shopping, create a list of the goods you require in categories to avoid unnecessary browsing.<br />- Contact stores directly prior to your visit to check their trading hours or if you are looking for a specific item or service.<br />- Plan your parking and entrance access by checking the map and do not linger in the Centre.<br />- Avoid browsing and repeatedly picking up and putting down products.<br />- Making use of no-touch payment methods, such as Zapper, Snapscan and tap-and-go (check your settings regarding pin requirements).<br />- Make use of the in-store disinfectant wipes when making use of trolleys or baskets.<br />- If you do feel sick, stay home and seek medical attention.<br />- Stay informed, check trusted and reputable sources and avoid spreading rumours and fake news.<br />&nbsp;<br />To protect the health, safety, and well-being of our customers and personnel working in the Centre, we are in continuous contact with the relevant local health authorities, and diligently following the World Health Organisation&rsquo;s recommended preventative protocol and complying with the Lockdown Regulations. We have introduced the following additional precautionary measures and enhanced cleaning procedures:<br />&nbsp;<br />- Increased cleaning routines and meticulously disinfecting the common areas and high touch-points of the Centre, with disinfectants that have the prescribed alcohol content.<br />- Communicating with our stores regularly, regarding updates and their in-store precautionary measures.<br />- Security in our Centre is still a core focus and remains in place.<br />- The Centre Management Office is operationally resourced.<br />- For Centre related enquiries please contact us via email or make use of our social media channels<br />&nbsp;<br /><strong>Reporting incidents</strong><br />&nbsp;<br />If you would like to report any incidents that have taken place at the Centre, please contact (011) 288 5260 or /<br />&nbsp;<br />We would like to thank you for your continued support and understanding.